2023/09/22 21:13 [企業徵才]犀牛頓徵求德文客服人員
The Company Introduction
RHINOSHIELD is an accessories brand which offers superior protection for its customer's devices.
Established in 2012, and driven by creative ingenuity, RHINOSHILED continues to evolve by seeking out new materials, focusing on sustainability, and being a leader in customization.
As a changemaker in the industry, the reputation of our product technology, like the ShockSpread™ material, makes us stand out from the crowd. Our enviable status has helped us form valuable bonds with both iconic brands, and cool indie artists alike.
Today, RHINOSHIELD has a growing global reach, with products sold across Asia, North America and Europe. Near a million customers have signed up for loyalty and other bonuses via our official website and retail stores, and we cultivate twice this number of followers across major social media platforms.
See more about RHINOSHIELD
http://rhinoshield.tw/ or http://rhinoshield.io/
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Customer Service Agent -German
[General Responsibilities]
1.Respond to questions from customers across the world via various channels with courteous, friendly, efficient, and professional service
2.Handle tasks related to the team’s day-to-day operations (including orders, returns, customer accounts, logistics, finance, etc.)
3.Keep records of customer interactions; orgainze and forward their feedback to relevant departments for improving processes, products, and services as necessary
4.Provide inputs for projects to optimize CS-related workflows and contents (including policies, FAQs, canned responses, etc.) and perform the execution accordingly
5.Provide administrative support for the team (including data entry on the ERP system, sample & stationery requests, reimbursement of travel expenses, etc.)
[Job Requirements]
1.Bachelor or Masters degree (Business / Literature / Language preferred)
2.Open to beginner, experience in a customer service industry preferred
3.Fluent Level of German (Goethe-Zertifikat B2)
4.Fluent level of English (B2 minimum, TOEIC650 )
5.Knowledge of CRM software is a plus (eg. Zendesk)
6.Excellent writing skills
7.Microsoft Office (Excel, PowerPoint, etc ), pivot table creation is a plusowerPoint, etc ), pivot table creation is a plus
Work location: No. 269, Chongyang Road, Nangang District, Taipei City
If you are interested in this opportunity, please send your CV by email to:
HR_May (may.hsu@evolutivelabs.com)
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